Customer Testimonials

/Customer Testimonials
Customer Testimonials 2018-07-09T11:14:17+00:00

Done to a high standard

★★★★★
5 5 1
Work was done to a high standard. The service team kept me informed through the whole process. I know this was not a process you normally do and I thank you for that.

Would use again

★★★★★
5 5 1
Could not be happier with the qualify of work. Everyone was professional, polite and thorough in all aspects. Would use again in the future. Thanks so much!

Attention to the job!

★★★★★
5 5 1
Thank you so much for your prompt attention to my job! The gentleman who worked here was the nicest contractor I've ever met. He was outstanding too! It looks so great! I'm very happy! Thank You!

An excellent job!

★★★★★
5 5 1
The crew that worked in my home was outstanding. They were on time to every appointment and they did an excellent job on the hardwood floors!

Wood floors are beautiful!

★★★★★
5 5 1
I regret that I don't remember everyone's name but I thought your whole team was outstanding from the showroom to the scheduling and then installation. Everything was handled in a professional manner and our new wood floors are beautiful! Thank you!

The job was done perfectly.

★★★★★
5 5 1
The job was done perfectly, even though I was away.

Couldn’t be happier with the work

★★★★★
5 5 1
We couldn’t be happier with the work you did on our new floors. Every detail was attended too, your workers were courteous, professional and above all, skilled! Your guys really went the extra mile on the installation of our hardwood flooring, stairs and hand rails.

Did a beautiful install job!!

★★★★★
5 5 1
They are friendly and courteous and professional. Did a beautiful install job!! Nathan, J.R, and John are a great team.

Went the extra mile...

★★★★★
5 5 1
After confirming proposal, Harry went the extra mile to meet my completion date. My floors look beautiful.

Excellent Work

★★★★★
5 5 1
Excellent work. Love the floors. Everyone at Pinnacle was courteous, listened, and did a great job. I am one happy customer!

Bravo!

★★★★★
5 5 1
The service team was wondrously courteous and professional at all times during their stay at my home. They left my home clean and did a superb job with my floors. Bravo!

Very polite and professional.

★★★★★
5 5 1
Very polite and professional. I love my floors! They are beautiful and turned out just the way I wanted. I will recommend Pinnacle to friends.

Quiet and respectful

★★★★★
5 5 1
The guys worked quietly and respectfully.

Excellent

★★★★★
5 5 1
These men left my home quite dust free, and were most courteous for the duration of their stay. Unfortunately, they were not on time every time, but made up for it in their work.

Teams were very courteous and professional

★★★★★
5 5 1
Both teams were very courteous and professional. Harry was very patient with all of my questions.

They were great to work with.

★★★★★
5 5 1
The floors are beautiful. Equally as important, we were extremely happy with our crew. Larry, Jason, and Michael were exceptional. They were very professional, polite, and respectful of our home and then managed to install all of the flooring without damaging the existing moulding. They also jacked up the island so that we do not need shoe moulding there. I am very happy and impressed with their work. JD and his crew were amazing also. They were great to work with and did an outstanding job finishing the floors.

On time, courteous, and neat.

★★★★★
5 5 1
Chris and his partners were always on time, courteous, and neat. We have worked with a number of contractors over the years and they are among the most pleasant to have around the house. They were meticulous about their work and the floors look great.

Outstanding team!

★★★★★
5 5 1
Shaun was excellent, on time, and very conscientious about his work. The other guys (Bill and 1 or 2 others) were hard working and careful. Outstanding team!

Excellent Craftsmen

★★★★★
5 5 1
Chris and Tim did an excellent job. Excellent craftsmen.

We were very pleased.

★★★★★
5 5 1
We were very pleased and plan to use Pinnacle again.

Hard to believe these are the same floors.

★★★★★
5 5 1
It is hard to believe that these are the same floors, they're beautiful. I would like to do this again. JD and Dan were awesome and fast. Very professional, nice guys.

Absolutely Perfect!

★★★★★
5 5 1
Really nice team and the job was absolutely perfect!

I would highly recommend Pinnacle.

★★★★★
5 5 1
I would highly recommend Pinnacle and the team of Aaron and Dan to any one of my friends that ask for a referral.

Everyone was fabulous

★★★★★
5 5 1
Everyone I dealt with was fabulous. Thank you for all of your help, advice, and professionalism. The floor looks great and Chris made the pine steps look great as well.

Amazing to work with.

★★★★★
5 5 1
Dan was amazing to work with. Whenever I needed to speak to him about something or address a concern I had, he always told me first about it.. before I even spoke. It's like he knew what I was thinking. His skill is top notch!! John and Doug were also professional and skilled in their jobs. What great employees you sent to complete my project. I can't speak highly enough about them. Thank you!!

They were very nice.

★★★★★
5 5 1
The men that were here were the best I could have asked for. They answered my questions and were very nice.

Excellent Job

★★★★☆
4 5 1
The men were on time, courteous, and professional. They left my home clean and did an excellent job on the floors.

Pleased with every aspect of the job

★★★★★
5 5 1
Very pleased with every aspect of the job. Thank you for offering the riser option (stain vs. paint) and for delivering the stained piece of shoe molding for the deck door area.

Always courteous

★★★★★
5 5 1
This is the second time that Pinnacle has done work for me. I’m very satisfied w/ all services. Always courteous and professional at all times and a pleasure to work with!

Prompt, courteous, patient and helpful

★★★★★
5 5 1
All team members were prompt, courteous, patient and helpful and they did exception work. I highly recommend your firm to others. Thank you!

Love the finished product!

★★★★★
5 5 1
Very knowledgeable and professional team. Thank you for showing up on time and dealing with the weather issues. Absolutely love the finished product!

Helpful employees

★★★★★
5 5 1
Great job and very helpful employees! I was very pleased with the result of the floor refinishing.

Great attention to detail

★★★★★
5 5 1
Very proffessional service and work. Larry and Adam worked hard to install and did a great job. Brad and Tim work very well together and have great attention to detail. Mark was great in helping us pick out the right wood and finish. Thank you! Job well done!

Clean and curteous

★★★★★
5 5 1
During the men's stay at my home, they were indeed quite respectful, clean, and courteous. They were also always certain to be on time for the appointment. Wonderful job!

Very courteous and pleasant...

★★★★★
5 5 1
Very courteous and pleasant, a job well done. The floors look great.

JD and Trey were great!

★★★★★
5 5 1
JD and Trey were great! JD is a quiet, sure leader. Trey was affable as any person could be. Thanks!

I would recommend Pinnacle.

★★★★☆
4 5 1
-Downstairs dust everywhere (floors, counters, furniture. I recommend covering your furniture or telling your client to. -Installers were very courteous and professional. -Dining table was scratched and nicked. -I would recommend Pinnacle.

Pinnacle showed exemplary quality

★★★★★
5 5 1
From the very first phone call, the showroom visits, office staff, and the floor completion, Pinnacle showed exemplary quality and professionalism. Bill Gore is a true craftsman and his assistants were great. My engineered hardwood floor is beautiful. I am very pleased to recommend Pinnacle Floors.

Positive experience

★★★★★
5 5 1
It has been a very positive experience. The men working in our house were wonderful and the floors look amazing! Thanks Pinnacle.

Whole experience was wonderful

★★★★★
5 5 1
The whole experience was wonderful and the result was better than I ever imagined. Thank you so much!

Good experience

★★★★★
5 5 1
Always a good experience with Pinnacle. You guys are professional, informatvie and did a thorough job. Our floor looks great!

Floor looks gorgeous

★★★★★
5 5 1
Bill, Sean & Trey were all professional and friendly and the floor looks gorgeous! Thank you!

Excellent work

★★★★★
5 5 1
Excellent work and the floors look great! I would recommend you to my friends. Thank you!

Did a great job

★★★★★
5 5 1
Installers were on time, very courteous and professional. They worked very quickly and did a great job.

Will use you for all our future projects

★★★★★
5 5 1
It was an excellent experience from the time we met with your sales team through the installation by Bill & Sean. We will use you for all our future projects! Thank you!

We have already recommended you

★★★★★
5 5 1
Aaron was wonderful. Always cheerful and polite. The floor needed a couple of touch ups and your guys were awesome and took care of everything. Thanks for the beautiful floor! We have already recommended you to a friend!

So patient and helpful

★★★★★
5 5 1
Steve, Bill and others were fantastic. Great job! Done right and on time. Ed you were so patient and helpful with researching our old floor manufacturer. The finished product was a perfect match! Overall, A-plus service. Friendly, punctual & left our place cleaner than when you arrived.

Your men did an excellent job

★★★★★
5 5 1
Your men did an excellent job. They were kind and professional, and they left our house spotless.

I can tell its going to be a real nice

★★★★★
5 5 1
They are still working at the house but I can tell its going to be a real nice job. There will be dust but it is minimal. However, dust is dust so you have to clean up when the job is done, no way around it. The odor and stain smells are bad but that is to be expected. They do close off the work area which helps with dust control.

First-class work

★★★★★
5 5 1
Overall, their work was first-class. Very professional crew. When the job was finished, the replacement boards blended in with the old boards perfectly. The floors really look beautiful. There was an issue with the header boards, though, and we asked the owner to come out. He did and agreed that they were not done properly, suggested a solution, and the crew came out and fixed the problem to our satisfaction. Unfortunately, we lost more than 1 week’s time due to scheduling (including the hurricane delay). We now have scheduled Pinnacle to do the next section of refinishing floors in our house in a few weeks.

I would hire Pinnacle again

★★★★★
5 5 1
Their services were expensive but excellent. I got the work done in my lower floor and they actually did it cheaper than when I had the entire lower floor done. I would most certainly hire again.

It went extremely well

★★★★★
5 5 1
It went extremely well. They arrived even earlier than they had said the would. The work was done very professionally and looks great.

Unbelievable

★★★★★
5 5 1
Unbelievable! Aaron and crew were polite, dedicated, thorough and very competent. The floors look amazing!

Their price was the best

★★★★★
5 5 1
Their price was the best, and the toe molding was included, unlike another contractor who suggested we do that part ourselves to save money (and that contractor’s price was still 2K more!). It took almost 5 days for ~1,500 sq feet. Our home is in Bear, Delaware. Would definitely recommend.

They did a great job

★★★★★
5 5 1
They did excellent work. The installers were very professional. They did a great job and cleaned as they went along. The results are outstanding.

We were extremely happy

★★★★★
5 5 1
Very well. Our previous contractor had installed an engineered floor incorrectly causing it to buckle (it was not able to be salvaged, the entire floor had to be removed). I expressed my concerns to Bill at Pinnacle because we had had such a problem the first time and I did NOT want to go through that again. Bill assured me that he would not sell me a floor unless he had complete confidence that we would be satisfied. We were extremely happy with the results. The installer who showed up was very polite and concerned with doing a good job.

Highly recommended

★★★★★
5 5 1
From the estimate, to scheduling, to installation & follow-up, Pinnacle was exceptional. Would highly recommend.

Nothing but professional

★★★★★
5 5 1
This is our second experience with Pinnacle and they are nothing but professional. They use quality materials, skilled installers and they are focused on customer satisfaction.