Customer Testimonials & Reviews
As you know, Pinnacle Floors business is built upon referral and recommendation; and one of the ways that prospective clients learn of our efforts is by hearing about us from their friends or neighbors, just as you probably did. So we request that you to write a brief testimonial of your experience with Pinnacle Floors.
Leave us a review on Google or using the form on this page.
Nothing but professional
“ This is our second experience with Pinnacle and they are nothing but professional. They use quality materials, skilled installers and they are focused on customer satisfaction.”
- Carin P. in Elkton, MD
“ From the estimate, to scheduling, to installation & follow-up, Pinnacle was exceptional. Would highly recommend.”
- Cheryl P. in Wilmington, DE
We were extremely happy
“ Very well. Our previous contractor had installed an engineered floor incorrectly causing it to buckle (it was not able to be salvaged, the entire floor had to be removed). I expressed my concerns to Bill at Pinnacle because we had had such a problem the first time and I did NOT want to go through that again. Bill assured me that he would not sell me a floor unless he had complete confidence that we would be satisfied. We were extremely happy with the results. The installer who showed up was very polite and concerned with doing a good job.”
- DERECK B. in PHOENIXVILLE, PA 19460
They did a great job
“ They did excellent work. The installers were very professional. They did a great job and cleaned as they went along. The results are outstanding.”
- Susan L. in Avondale, PA
Their price was the best
“ Their price was the best, and the toe molding was included, unlike another contractor who suggested we do that part ourselves to save money (and that contractor’s price was still 2K more!). It took almost 5 days for ~1,500 sq feet. Our home is in Bear, Delaware. Would definitely recommend.”
- Greg D. in Bear, DE
“ Unbelievable! Aaron and crew were polite, dedicated, thorough and very competent. The floors look amazing!”
- Lea B. in Dover, DE
It went extremely well
“ It went extremely well. They arrived even earlier than they had said the would. The work was done very professionally and looks great.”
- Tammis D. in Landenburg, PA
I would hire Pinnacle again
“ Their services were expensive but excellent. I got the work done in my lower floor and they actually did it cheaper than when I had the entire lower floor done. I would most certainly hire again.”
- Edwin C. in Bear, DE
“ Overall, their work was first-class. Very professional crew. When the job was finished, the replacement boards blended in with the old boards perfectly. The floors really look beautiful. There was an issue with the header boards, though, and we asked the owner to come out. He did and agreed that they were not done properly, suggested a solution, and the crew came out and fixed the problem to our satisfaction. Unfortunately, we lost more than 1 week’s time due to scheduling (including the hurricane delay). We now have scheduled Pinnacle to do the next section of refinishing floors in our house in a few weeks.”
- Donna W. in Hockessin, DE
I can tell its going to be a real nice
“ They are still working at the house but I can tell its going to be a real nice job. There will be dust but it is minimal. However, dust is dust so you have to clean up when the job is done, no way around it. The odor and stain smells are bad but that is to be expected. They do close off the work area which helps with dust control.”
- Christine L. in Newark, DE
Your men did an excellent job
“ Your men did an excellent job. They were kind and professional, and they left our house spotless.”
- Larry & Helen K. – Wilmington DE
So patient and helpful
“ Steve, Bill and others were fantastic. Great job! Done right and on time. Ed you were so patient and helpful with researching our old floor manufacturer. The finished product was a perfect match! Overall, A-plus service. Friendly, punctual & left our place cleaner than when you arrived.”
- Dave & Cindy, Avondale PA
We have already recommended you
“ Aaron was wonderful. Always cheerful and polite. The floor needed a couple of touch ups and your guys were awesome and took care of everything. Thanks for the beautiful floor! We have already recommended you to a friend!”
- Michelle S. Claymont, DE
Will use you for all our future projects
“ It was an excellent experience from the time we met with your sales team through the installation by Bill & Sean. We will use you for all our future projects! Thank you!”
- Craig & Kathleen J. from Newark, DE
Did a great job
“ Installers were on time, very courteous and professional. They worked very quickly and did a great job.”
- Jeffery S. in Newark, DE
Floor looks gorgeous
“ Bill, Sean & Trey were all professional and friendly and the floor looks gorgeous! Thank you!”
- Mindy R. from West Chester, PA
“ Excellent work and the floors look great! I would recommend you to my friends. Thank you!”
- Bill & Debbie G. – Avondale, PA
“ Always a good experience with Pinnacle. You guys are professional, informatvie and did a thorough job. Our floor looks great!”
- Kris Dominica Wilmington DE
Whole experience was wonderful
“ The whole experience was wonderful and the result was better than I ever imagined. Thank you so much!”
- Denise Nordheimer -Hardwood Floor Installation for a Business in Wilmington DE
“ It has been a very positive experience. The men working in our house were wonderful and the floors look amazing! Thanks Pinnacle.”
- Barbara Blumburg -Hardwood Floor Refinishing Wilmington DE
Pinnacle showed exemplary quality
“ From the very first phone call, the showroom visits, office staff, and the floor completion, Pinnacle showed exemplary quality and professionalism. Bill Gore is a true craftsman and his assistants were great. My engineered hardwood floor is beautiful. I am very pleased to recommend Pinnacle Floors.”
- Ellen Riley -Engineered Hardwood Floor Installation Wilmington, DE
I would recommend Pinnacle.
“ -Downstairs dust everywhere (floors, counters, furniture. I recommend covering your furniture or telling your client to. -Installers were very courteous and professional. -Dining table was scratched and nicked. -I would recommend Pinnacle.”
- Debra H.
JD and Trey were great!
“ JD and Trey were great! JD is a quiet, sure leader. Trey was affable as any person could be. Thanks!”
- Dan B. of West Chester, PA
Very courteous and pleasant...
“ Very courteous and pleasant, a job well done. The floors look great.”
- Kevin & Jeanne B. of Wilmington DE
Clean and curteous
“ During the men's stay at my home, they were indeed quite respectful, clean, and courteous. They were also always certain to be on time for the appointment. Wonderful job!”
- Garry D. of North East MD
Great attention to detail
“ Very proffessional service and work. Larry and Adam worked hard to install and did a great job. Brad and Tim work very well together and have great attention to detail. Mark was great in helping us pick out the right wood and finish. Thank you! Job well done!”
- Sasha Azar -Hardwood Floor Installation in Chadds Ford PA
“ Great job and very helpful employees! I was very pleased with the result of the floor refinishing.”
- Dianne Platt -Hardwood Floor Refinishing in Newark, DE
Love the finished product!
“ Very knowledgeable and professional team. Thank you for showing up on time and dealing with the weather issues. Absolutely love the finished product!”
- Ed & Mary Lucente -Hardwood Floor Restoration & Refinishing in Hockessin, DE
Prompt, courteous, patient and helpful
“ All team members were prompt, courteous, patient and helpful and they did exception work. I highly recommend your firm to others. Thank you!”
- Preston Thomas -Hardwood Floor Installation in Hockessin, DE
“ This is the second time that Pinnacle has done work for me. I’m very satisfied w/ all services. Always courteous and professional at all times and a pleasure to work with!”
- Krystyne Musik -Hardwood Floor Refinishing in Wilmington, DE
Pleased with every aspect of the job
“ Very pleased with every aspect of the job. Thank you for offering the riser option (stain vs. paint) and for delivering the stained piece of shoe molding for the deck door area.”
- Ruth Bell -Hardwood Floor Installation in Wilmington, DE
“ The men were on time, courteous, and professional. They left my home clean and did an excellent job on the floors.”
- Jake E. of Newark, DE
They were very nice.
“ The men that were here were the best I could have asked for. They answered my questions and were very nice.”
- Janice S. of Coatesville, Pa
Amazing to work with.
“ Dan was amazing to work with. Whenever I needed to speak to him about something or address a concern I had, he always told me first about it.. before I even spoke. It's like he knew what I was thinking. His skill is top notch!! John and Doug were also professional and skilled in their jobs. What great employees you sent to complete my project. I can't speak highly enough about them. Thank you!!”
- Debbie O. of Hockessin, DE
Everyone was fabulous
“ Everyone I dealt with was fabulous. Thank you for all of your help, advice, and professionalism. The floor looks great and Chris made the pine steps look great as well.”
- Robynn T. of Cochrensville
I would highly recommend Pinnacle.
“ I would highly recommend Pinnacle and the team of Aaron and Dan to any one of my friends that ask for a referral.”
- Betsy & Bruce F. of Devon, PA
“ Really nice team and the job was absolutely perfect!”
- David B. of Newark, DE
Hard to believe these are the same floors.
“ It is hard to believe that these are the same floors, they're beautiful. I would like to do this again. JD and Dan were awesome and fast. Very professional, nice guys.”
- Mark and Janine M. of Middletown, DE
We were very pleased.
“ We were very pleased and plan to use Pinnacle again.”
- Thomas K. of Newark, DE
“ Chris and Tim did an excellent job. Excellent craftsmen.”
- Anthony M. of Elkton, MD
“ Shaun was excellent, on time, and very conscientious about his work. The other guys (Bill and 1 or 2 others) were hard working and careful. Outstanding team!”
- Nancy P. of Kennett Square, PA
On time, courteous, and neat.
“ Chris and his partners were always on time, courteous, and neat. We have worked with a number of contractors over the years and they are among the most pleasant to have around the house. They were meticulous about their work and the floors look great.”
- Joanne B. of Newark, DE
They were great to work with.
“ The floors are beautiful. Equally as important, we were extremely happy with our crew. Larry, Jason, and Michael were exceptional. They were very professional, polite, and respectful of our home and then managed to install all of the flooring without damaging the existing moulding. They also jacked up the island so that we do not need shoe moulding there. I am very happy and impressed with their work. JD and his crew were amazing also. They were great to work with and did an outstanding job finishing the floors.”
- Amy T.
Teams were very courteous and professional
“ Both teams were very courteous and professional. Harry was very patient with all of my questions.”
- Mary H. of Wilmington, DE
“ These men left my home quite dust free, and were most courteous for the duration of their stay. Unfortunately, they were not on time every time, but made up for it in their work.”
- Tom K. of Newark, DE
Quiet and respectful
“ The guys worked quietly and respectfully.”
- Sharon R. of Wilmington DE
Very polite and professional.
“ Very polite and professional. I love my floors! They are beautiful and turned out just the way I wanted. I will recommend Pinnacle to friends.”
- Sandra M. of Newtown SQ, PA
“ The service team was wondrously courteous and professional at all times during their stay at my home. They left my home clean and did a superb job with my floors. Bravo!”
- Jesse M. of Newark, DE
“ Excellent work. Love the floors. Everyone at Pinnacle was courteous, listened, and did a great job. I am one happy customer!”
- Cathy T. of Hockessin DE
Went the extra mile...
“ After confirming proposal, Harry went the extra mile to meet my completion date. My floors look beautiful.”
- Katheryn J. of Bear DE
Did a beautiful install job!!
“ They are friendly and courteous and professional. Did a beautiful install job!! Nathan, J.R, and John are a great team.”
- Atkins D.P. of Landenberg PA
Couldn’t be happier with the work
“ We couldn’t be happier with the work you did on our new floors. Every detail was attended too, your workers were courteous, professional and above all, skilled! Your guys really went the extra mile on the installation of our hardwood flooring, stairs and hand rails.”
- Marty & Lynn Hetzner in Newtown Square, PA
The job was done perfectly.
“ The job was done perfectly, even though I was away.”
- Dan S. of Hockessin DE
Wood floors are beautiful!
“ I regret that I don't remember everyone's name but I thought your whole team was outstanding from the showroom to the scheduling and then installation. Everything was handled in a professional manner and our new wood floors are beautiful! Thank you!”
- Patty C of Oxford PA
An excellent job!
“ The crew that worked in my home was outstanding. They were on time to every appointment and they did an excellent job on the hardwood floors!”
- Kaity S. of Newark DE
Attention to the job!
“ Thank you so much for your prompt attention to my job! The gentleman who worked here was the nicest contractor I've ever met. He was outstanding too! It looks so great! I'm very happy! Thank You!”
- Kathy O. of Glenmoore PA
Would use again
“ Could not be happier with the qualify of work. Everyone was professional, polite and thorough in all aspects. Would use again in the future. Thanks so much!”
- Jeff Seuag - Hardwood Floor Stripping & Refinishing in Devon, PA
Done to a high standard
“ Work was done to a high standard. The service team kept me informed through the whole process. I know this was not a process you normally do and I thank you for that.”
- David S of Odessa DE
“ Dan and Kevin did a great job. The refinished floors turned out better than we could have ever expected. We are truly pleased with the result.”
- Ron Scott